1. Acceptance of Terms
By accessing and using the Mamma Lucia website and ordering services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Mamma Lucia provides an online ordering platform for authentic Italian pizza and calzoni. Our service includes:
- Online menu browsing and ordering
- Customization of menu items
- Delivery and pickup options
- Payment processing
- Order tracking and notifications
3. User Accounts
When creating an account with us, you must provide accurate, complete, and current information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information is kept up to date
4. Ordering and Payment
4.1 Order Placement
- Orders are subject to availability and acceptance
- We reserve the right to refuse or cancel orders
- Order confirmation will be sent via email or SMS
- Prices are subject to change without notice
4.2 Payment Terms
- Payment is required at the time of order placement
- We accept major credit cards and digital payment methods
- All prices include applicable taxes
- Refunds are processed according to our refund policy
5. Delivery and Pickup
5.1 Delivery
- Delivery is available within our designated service area
- Delivery times are estimates and may vary
- Delivery fees apply and are clearly displayed
- We are not responsible for delays due to circumstances beyond our control
5.2 Pickup
- Orders for pickup must be picked up within 30 minutes of notification
- Valid identification may be required for pickup
- We are not responsible for orders not picked up within the specified time
6. Food Safety and Allergies
While we take food safety seriously, we cannot guarantee that our products are free from allergens. Customers with food allergies or dietary restrictions should:
- Inform us of any allergies when placing orders
- Review ingredient information carefully
- Contact us directly for detailed allergen information
- Understand that cross-contamination may occur in our kitchen
7. Cancellation and Refund Policy
- Orders can be cancelled up to 15 minutes before the estimated delivery/pickup time
- Cancellations must be made by phone or through our customer service
- Refunds for cancelled orders will be processed within 5-7 business days
- No refunds for orders that have been delivered or picked up
- Quality issues will be addressed on a case-by-case basis
8. Prohibited Uses
You may not use our service to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our service
- Place fraudulent or duplicate orders
9. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Mamma Lucia and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
10. Limitation of Liability
Mamma Lucia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our service.
11. Indemnification
You agree to indemnify and hold harmless Mamma Lucia, its officers, directors, employees, and agents from any claims, damages, or expenses arising out of your use of our service or violation of these terms.
12. Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our service, to understand our practices.
13. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service constitutes acceptance of the modified terms.
14. Governing Law
These terms shall be governed by and construed in accordance with the laws of Spain. Any disputes arising from these terms or your use of our service shall be subject to the exclusive jurisdiction of the courts in Valencia, Spain.
15. Contact Information
If you have any questions about these Terms of Service, please contact us: